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How to place your first order

ORDERING ONLINE IS EASY

Step 1 - Registration & Health Questionnaire

You go to the registration page. On the top right corner you will see a link named “Register”, here you will need to enter the required information. If you are already a member, please login with your existing e-mail and password.

After you have registered you are required to complete a small medical questionnaire, the whole does not take 10 minutes and is as easy as online shopping at amazon. The questionnaire covers all existing and prior medical conditions, operations or medicines.

Step 2 - Add Products to your Cart and Complete Check Out

Once you have completed and submitted the questionnaire, you can view all the products and bundles/compounding we have available in our shop or search for a particular product using the search function. Now you can start and order your products, select the product(s) you wish to order and “Add To Cart”.

Click on the shopping cart to check the items. Once you are satisfied with your choice, click “Checkout” to continue.

Step 3 - Evaluation by Doctor & Prescription

Your request will be assessed from one of our doctors alongside your medical questionnaire and your objectives, please allow 1-3 business days. Once approved by our doctors, they will send a prescription to our treatment pharmacy for processing.

Step 4 - Order Dispatch

Your order will be sent and you will receive an email with tracking information. Depending on the location in Australia the delivery usually takes between 1 and 3 business days.

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